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e-Government Strategies
DPR‘s goal is to integrate the Internet into daily operations and service delivery, applying information technology in a way that effectively integrates policy goals, organizational processes, information content, and technology tools so they work together to achieve programmatic and public policy goals. This new environment will allow DPR to put enterprise data, applications, and processes at the fingertips of Web-enabled employees and external stakeholders.
In early 2000, DPR began planning a major upgrade of its Internet presence to make better use of information technology to enhance the access to and delivery of its services to benefit citizens, the regulated communities, government partners, and employees. A consulting firm conducted a business process analysis and management study for DPR and recommended selected business processes that could be migrated to the Internet. They reviewed leading practices [PDF 765 kb] to highlight websites of other government agencies that were providing online access to information and services similar to DPR‘s.They next developed a readiness assessment [PDF 395 kb] of DPR‘s capabilities to manage improvements and move processes to the Internet. The primary themes of this document are strengthening DPR project management capabilities, sharing knowledge among staff and stakeholders, and improving information technology support.
In the project‘s second phase, the consultants analyzed the Department's business processes and identified e-government opportunities.Volume I [PDF 1.75 MB] presents recommendations to improve business processes, as well as candidates for providing DPR information and services on the Web.Volume II [PDF 1.2 MB] contains various appendices, including conclusions about the performance of each of the five business processes and suggested improvement opportunities to improve this performance (the "gap" analysis). DPR management is considering the recommendations, working closely with staff to determine the priority and timing for pursuing any individual improvement opportunity.
During this analytical process, the consultant worked with DPR staff to identify several quick returns [PDF 124 kb] – actions the Department could take with relatively little effort that would improve some aspect of organization, operations, or technology. Management is reviewing these suggestions and with input from staff, will determine which should be addressed first and which may involve more resources than initially apparent.
During the third and final phase of the project, we prioritized the report‘s e-government candidates and developed our e-government strategy. The e-government strategic plan [PDF 2.2mb] developed in partnership with the Department of General Services eBusiness Center, presents a visionary strategy for transforming how the department does business. The plan provides a baseline for DPR‘s current e-government capabilities, presents our mission and vision for delivering services and information via the Internet, and outlines our goals and objectives for a virtual service delivery environment. The plan also identifies fundamental changes that DPR must make to its information technology infrastructure and capabilities in order to deliver our e-government strategy.
Should you have any questions about any of these reports, or about the continuing efforts on this project, please call David McCarty at (916) 445-4300, dmccarty@cdpr.ca.gov.